Frequently Asked Questions
Everything you need to know about shopping at The New York Public Library Shop.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping varies by location.
What is your return policy for apparel and accessories?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Please ensure all original tags are attached to receive a full refund.
Does my purchase support the Library?
Yes, 100% of the profits from your purchase go directly to supporting The New York Public Library's collections, programs, and services for all New Yorkers.
How do I determine the right size for literary-themed apparel?
Each product page features a detailed size guide. Most of our apparel follows a standard unisex fit, but we recommend checking specific measurements before ordering.
Do you offer international shipping for global book lovers?
We currently ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.